RIZZOVA – REFUND & RETURN POLICY
Last Updated: July 14, 2026
At RIZZOVA, our goal is to deliver unique, high-value products to your doorstep across our Home, Tech, Kids, Pets, and Fashion collections. To maintain our low prices and sustainable shipping standards, we operate a strictly managed return structure. By completing a purchase on our storefront, you agree to the terms below.
1. 30-Day Return Window & Eligibility
You have 30 days from the physical delivery date of your tracking number to request a formal return. To be eligible for a return or store credit, items must be completely unused, unwashed, unaltered, free of pet hair, and retained inside their complete, undamaged original retail packaging with all manufacturer tags attached.
2. Change of Mind Policy
In strict accordance with regional marketplace commerce guidelines (including the Australian Consumer Law and US FTC standards), RIZZOVA is not legally required to provide cash refunds for change-of-mind requests, ordering the wrong variation, or buyer sizing mistakes at checkout.
For standard items, we may issue store credit vouchers or product exchanges at our sole discretion, provided the item passes our 30-day inspection criteria. All outbound shipping fees, delivery protection, and carrier handling fees paid at checkout are 100% non-refundable.
3. Return Shipping Latch & Item Tiers
The customer is fully responsible for arranging, tracking, and paying for all return shipping costs to our designated fulfillment center. RIZZOVA does not issue prepaid return labels or reimburse postage costs for general exchanges.
Due to the high domestic cost of freight, items purchased under the value of $10 USD are strictly final sale for general change-of-mind requests, as return freight fees generally exceed the value of the product itself.
4. Damaged, Faulty, or Broken Goods
If an item arrives damaged or structurally faulty due to a manufacturing defect, we will correct the issue. You must contact our customer support team within 7 days of delivery to initiate a formal dispute.
To protect our storefront against fraudulent claims and exploitation, all defect claims are filtered through a strict validation system:
- Video Verification Requirement: You must submit a single, continuous, unedited video clearly showing the shipping label package, the product, and the exact physical malfunction or broken component in clear lighting. Static photos are not accepted for functional defect claims.
- Resolution Criteria: Once video proof is approved by our review team, items are eligible for Store Credit Vouchers or Replacement Parts only. Cash refunds to credit cards or PayPal accounts are not issued for low-tier items.
- Fulfillment Discretion: At our absolute operational discretion, low-tier items may be resolved directly via store credit vouchers without requiring physical return freight. This is handled strictly on a case-by-case basis by our support team.
- Anti-Exploitation Checkpoint: We monitor account histories closely. If our system flags multiple defect claims, serial return patterns, or suspicious media submissions from the same customer profile, name, or address, all courtesies are immediately revoked. In these cases, the buyer must physically mail the item back to our fulfillment center at their own expense for full manual inspection before any credit or replacement is considered.
5. Non-Returnable Sanitary Categories
Due to health, hygiene, and strict bio-safety guidelines, the following categories are entirely final sale and cannot be returned under any circumstances once opened or handled:
- Pet Products: Any collars, harnesses, apparel, grooming tools, or toys that have come into direct physical contact with an animal or pet food.
- Kids & Toys: Open-box baby items, pacifiers, or children’s toys missing their original factory safety seals.
- Cosmetics & Fashion Accessories: Intimate wear, earrings, body jewelry, or personal cosmetic/beauty products.